Patients and Visitors

At Nuvance Health®, we deliver personalized, compassionate care for you and your loved ones. Prepare for your upcoming visit with quick access to patient resources such as advance directives, a guide to spiritual care,  support services and more.
UnitedHealth Optum cyberattack
One of Nuvance Health’s vendors recently experienced a cybersecurity issue. Upon learning this, we immediately disconnected from its services. The incident is causing delays to our claims processing and patient billing. Among other delays, you may receive an invoice for your cost-sharing amount later than usual.   

Your insurance provider may be able to give you more up-to-date information than what is currently showing in your Nuvance Health account. In addition, please know that Nuvance Health will never ask you for credit card information over the phone regarding payment refunds. We will keep this webpage updated as more information about the situation becomes available.

Helpful links

  • Visiting hours and policy

    Safety is our top priority. To prepare for your visit, learn more about the Nuvance Health visitation policy and guidelines.

  • Patient portals and medical records

    Nuvance Health has two patient portals to securely message your Nuvance Health doctor, access your medical records, visit notes, test results and more. Select the portal that’s right for you.

    Need your medical records? Learn about the options available to request a copy.

  • Billing and insurance
    Pay your bill online – it’s quick and easy. If you’d like to inquire about patient financial assistance, we’re here to help. View the list of health insurance plans accepted by Nuvance Health.
  • Patient experience and patient relations
    If you have concerns or wish to recognize someone who provided excellent care, we’re here to listen and learn from your experience.
  • COVID-19 hub

    Stay up-to-date on the latest COVID-19 news and resources at our COVID-19 resource center.

Nuvance Health patient bill of rights 


Non-discrimination statement

Nuvance Health complies with applicable federal civil rights laws and does not discriminate on the basis of age, sex, race, color, religion, sexual orientation, income, education, national origin, ancestry, marital status, culture, language, disability or gender identity. Nuvance Health does not exclude people or treat them differently because of age, sex, race, color, religion, sexual orientation, income, education, national origin, ancestry, marital status, culture, language, disability or gender identity.

Learn more about our commitment to health equity, diversity and inclusion.

Support resources for patients and visitors

We know a hospital stay is never easy. Caregivers across Nuvance Health are here to make your experience as pleasant as possible and provide support along the way. Our resources include:

Learn more about our hospitals

Nuvance Health has seven hospitals across western Connecticut and the Hudson Valley region of New York, including:

Volunteer at Nuvance Health

We have a range of volunteer opportunities across our many hospitals if you’d like to share your time and talents. Reach out to your local hospital to learn more about volunteer opportunities.

Custom Greeting Cards

Brighten a patient's day with a custom greeting card. Volunteers are available to print and deliver your card Monday through Friday.

Create a greeting card
older female patient reads card from granddaughter

Recognize a caregiver

If you or your loved one had an excellent experience, we'd love to know! Recognize a special caregiver who provided compassionate care. Your message will be shared with the caregiver by a member of our patient relations team.


Contact us

We’re here if you have additional questions. Contact us and a representative from the Patient Relations team will get back to you within 48 hours.