Billing and Insurance

Paying your bill online is quick and easy. We’re here to help.
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How To Pay Your Bill

You may know Nuvance Health™ hospitals and medical practices as Western Connecticut Health Network or Health Quest. We’re now Nuvance Health. Our systems are still being integrated. Be sure to choose the correct link below when paying your bill.  


If you received care in Connecticut


If you received care in New York (and Sharon, Conn.)


Insurances We Accept

View the list of insurances we accept.  All Nuvance Health providers do not participate with all insurance plans, insurance plan products or employer groups. It is good practice to contact the doctor's office and your insurance company directly to confirm acceptance of your insurance plan prior to your visit.


Patient Financial Assistance Policy

If you are uninsured, underinsured or need help paying your hospital bills, we may be able to help. Learn more about financial assistance.


About Your Hospital Bill

Whenever possible, the hospital will bill your insurance company directly, provided your benefits have been verified and you have completed the necessary forms assigning benefits to the hospital. At the time of admission, you will have the opportunity to review your insurance coverage. Insurance benefits will depend on your policy and remaining deductible. Any amounts not covered by insurance are the responsibility of the guarantor or responsible party.


You may receive additional bills from doctors on the medical staff who helped with your care while you were a patient at a Nuvance Health hospital. Should you have any questions concerning their bill, please contact their office directly.


Billing and Collection Practices

Nuvance Health hospitals require you to pay or have proof of the ability to pay at or before the time of service. Our hospitals will not deny necessary care because of a lack of financial information or financial resources. Until financial resources are properly identified, the hospital may reschedule elective care.

Download the Nuvance Health Credit and Collection Policy here.


Need help paying your bill?

We are committed to helping you understand your total bill. If you have questions, please contact our Patient Access and Financial Services departments at:  

  • Danbury, Norwalk and New Milford Hospital: (203) 749-2650
  • Vassar Brothers Medical Center, Northern Dutchess, Putnam and Sharon Hospitals: (845) 475-9940
  • Nuvance Health Medical Practices, P.C. (New York and Sharon): (845) 475-9660
  • Nuvance Health Medical Practices, CT (Connecticut): (203) 749-2650


Price Transparency and Cost Estimator Tools

As of January 1, 2021, Nuvance Health hospitals post current charges for certain hospital items and services on our website. These easy-to-access online price lists comply with new federal government regulations aimed at increasing healthcare transparency for consumers.


Understanding the price lists

You’ll see two types of charges: gross and negotiated. Gross charges are undiscounted fees (standard charges or list prices) for items or services that are billed to all patients, regardless of insurance. These fees cover procedures, services, drugs and supplies associated with the delivery of medical care. Negotiated charges are prices that the hospital has negotiated with third parties and that insurance companies have agreed to pay. In addition, consumer charges for “shoppable” services refers to services that can be planned in advance such as a colonoscopy or mammogram. These types of services are typically performed on an outpatient basis. All of these fees cover the total cost of delivering healthcare to you. They will be updated each year as service offerings change.


What you’ll pay

Your actual charges for services (out-of-pocket expense) depends on the specific services you receive, which are often not planned in advance, and any insurance coverage or benefits. We work with you to provide an estimate of your charges and to review your payment responsibilities and options.  Insurance companies negotiate discounts for their members. If you are insured, your out-of-pocket costs may be less.


When choosing a healthcare provider, you should consider other factors in addition to cost, such as quality, reputation, convenience and access to services. We are committed to providing high quality, personalized healthcare.

Norwalk Hospital


Danbury Hospital


New Milford Hospital


Vassar Brothers Medical Center


Putnam Hospital


Northern Dutchess Hospital


Sharon Hospital


Nuvance Health Helpful Links