Nuvance Health Virtual Visits
What does a Virtual Visit Look Like?
Virtual Clinician Access
Convenient virtual video access with your trusted Nuvance Health doctor or clinician
Seamless connection to your electronic medical record
On Your Schedule
Convenience and flexibility to fit your schedule
Safe and Secure
A safe and secure way to see your doctor or clinician
Most prescriptions sent straight to your pharmacy
Video Repeater Below
How Virtual Visits Work
Call your primary care or specialty doctor or clinician to schedule your Virtual Visit. All Health Quest Medical Practice, Western Connecticut Medical Group and Heart Center offices now offer Virtual Visits. If you are a new patient, find a Nuvance Health clinician below:
Call (203) 739-4055
8 am – 6 pm, Mon-Sat and
9 am – 12 pm, Sun
Same Day Urgent Care Virtual Visits, call an Urgent Care location to schedule
Once your Virtual Visit is scheduled, you’ll receive an email with instructions to set up your account. Follow the instructions to test your device to ensure you are capable of hearing and seeing your doctor or clinician.
Fifteen minutes prior to your scheduled Virtual Visit, click on the link in your email again and wait for your doctor or clinician to join you.
Start your visit.
In these challenging times during the novel coronavirus pandemic, Virtual Visits help keep you and your family safe by allowing you to continue access to your Nuvance Health doctor or clinician from the comfort of home. Please call your doctor or clinician’s office if you have questions concerning symptoms for novel coronavirus.
We’ve got you covered:
- Watch the video for step-by-step instructions on how to access Virtual Visits from your mobile device, or, watch this video for instructions on using a laptop or desktop computer to access Virtual Visits.
- Download the PC/MAC User Guide or Mobile Device/Tablet User Guide for step-by-step instructions on how to use Virtual Visit technology.
Is a Virtual Visit right for you?
Nuvance Health medical practices (including Western Connecticut Medical Group, Health Quest Medical Practice and the Heart Center) offer Virtual Visits for primary care and many specialty appointments, including follow ups for specialties such as neurology, endocrinology and rheumatology. Below is a list of common conditions when a Virtual Visit can be used. This is not a comprehensive list. If you have a question about your symptoms or diagnosis, just call your doctor or clinician’s office.
Common conditions treated
- Acid reflux or heartburn
- Cough, cold or flu
- Concern for novel coronavirus
- Eye pain or irritation
- Insect bites or stings
- Migraines, headaches
- Minor burns or injuries
- Rashes and other skin conditions
- Routine follow-up visits (diabetes or high-cholesterol)
- Seasonal allergies
- Sexually transmitted infection exposure
- Sinus pain or pressure
- Sore throat
- Urinary tract infections
Virtual Visits should not be used for:
- Emergency care – If you’re experiencing a medical emergency, call 911.
- Well visits or visits requiring face-to-face evaluations.
Frequently Asked Questions
Does insurance cover a Virtual Visit? What is the cost?
Most insurance plans do cover Virtual Visits. Sometimes, these visits are also known as telemedicine or telehealth. Please call your insurance company or medical practice with specific questions on your specific insurance plan and coverage to determine your out-of-pocket cost.
Are pediatric appointments available?
Yes. If possible, provide a secondary email address that you control for your child’s account. This way, you receive the appointment email and can join the Visit for your child.
What do I need to have a Virtual Visit?
A quiet place to have a private conversation, and either 1) a computer with a reliable internet connection, working camera/speaker/microphone, and the rights to download and install browser plug-in software or 2) a smartphone or tablet with a camera/speaker/microphone and the ability to download and update apps from the Google or Apple app stores.
Who can help me set up my camera, speaker and microphone?
Please contact a friend or family member. If this is not an available option, search on YouTube or Google (e.g.: telehealth computer test camera microphone) or call your local computer repair shop (e.g.: Geek Squad, Staples, etc.).
Who can I contact if I need technical support before my Virtual Visit?
Please call the Virtual Visits (HealtheConnect) Help Desk at (833) 433-5918 if you have any technical difficulties in accessing the app or website.
*Doctors and providers from Health Quest Medical Practice, P.C., Western Connecticut Medical Group and the Heart Center, a division of Hudson Valley Cardiovascular Practice, P.C.