Telehealth Visits

Find a Doctor for a Telehealth Visit
See your Nuvance Health® doctor from anywhere*. Telehealth visits are easy, including same-day visits for urgent care needs. During the coronavirus pandemic, Telehealth Visits provide you with an option to see the doctor from home.

Benefits of a telehealth visit 

  • Anytime, Anywhere Care
    Care from home or work, during COVID-19 or anytime
  • Trusted Team
    Online doctor visits with your trusted Nuvance Health provider
  • Digital Records
    Seamless connection to your electronic medical record and patient portal
  • On Your Schedule
    Convenience and flexibility to fit your schedule

Common conditions treated with a telehealth visit

  • Acid reflux or heartburn
  • Constipation
  • Cough, cold or flu
  • Coronavirus concerns
  • Eye pain or irritation
  • Headaches and migraines
  • Insect bites or stings
  • Minor burns or injuries
  • Rashes and other skin conditions
  • Routine follow-up visits (diabetes or high-cholesterol)
  • Seasonal allergies
  • Sexually transmitted infection exposure
  • Sinus pain or pressure
  • Sore throat
  • Urinary tract infections

How telehealth visits work

Access your virtual doctor appointment from a computer or mobile device – it’s easy!

  • Step 1
    Call your Nuvance Health Medical Practice doctor’s office to schedule your Telehealth Visit. All Nuvance Health Medical Practice and Heart Center offices offer Telehealth Visits. If you are a new patient, find a doctor.
  • Step 2
    On the day of your scheduled Telehealth Visit, you’ll receive a text message or email with a link to join your visit. These messages are sent by Nuvance Health staff members directly to you via Backline Telehealth. 
    Learn more about Backline Telehealth.
  • Step 3

    Start your Telehealth Visit.

Need help? We’ve got you covered

Watch the video for step-by-step instructions on how to access Telehealth Visits using a mobile device, laptop or desktop computer.

Frequently asked questions

Refer to these commonly asked questions about telehealth visits:

  • Is a telehealth visit right for me?

    Nuvance Health Medical Practice (including Western Connecticut Medical Group, Health Quest Medical Practice and the Heart Center) offer Telehealth Visits. Count on us for primary care and many specialty appointments, including follow-up care with:

    • Endocrinology
    • Neurology
    • Rheumatology

    Refer to the list on this page of common conditions we treat through Telehealth Visits. If your concern isn’t on the list, simply call your doctor’s office to see if a Telehealth Visit is right for you. Virtual doctor appointments should not be used for:

    • Emergency care–If you’re experiencing a medical emergency, call 911
    • Well visits or visits requiring a physical examination
  • Does insurance cover a telehealth visit? What is the cost?
    Most insurance plans do cover Telehealth Visits. Please call your insurance company or medical practice with specific questions on your specific insurance plan and coverage to determine your out-of-pocket costs.
  • Are pediatric appointments available?
  • What do I need to have a telehealth visit?

    A quiet place to have a private conversation, and either:

    • Computer with a reliable internet connection, working camera/speaker/microphone
    • Smartphone or tablet with a camera/speaker/microphone
  • Who can help me set up my camera, speaker and microphone?
    Please contact a friend or family member. If this is not an available option, enter the search terms “telehealth computer test camera microphone” on YouTube or Google. You can also call your local computer repair shop (e.g., Geek Squad, Staples, etc.).
  • Who can I contact if I need technical support before my telehealth visit?

    If you are having trouble connecting, please call your Nuvance Health Medical Practice doctor’s office or view this helpful page to troubleshoot.

*New York and Connecticut only